Guarantees and Terms

• We sell only first quality fabric, leather and vinyl.
• We are making all reasonable efforts to maintain and increase the accessibility of our website. For more information, please check our web accessibility policy. When choosing to use our website please keep in mind that we also offer all the same service by telephone at 1-800-860-3105.
• All of our fabric and vinyl are rolled on long, firm cardboard tubes to keep them wrinkle free. The rolled fabric is then packaged in a plastic sleeve for protection during transit.
• Most of our fabrics can be sampled. This eliminates all guesswork on your part regarding color, texture, pattern, weight, etc.
• Samples are sent by 1st class mail or expedited and can be sent to any address including P.O. Boxes. However for merchandise an actual street address is required.
• Our yardage calculator will provide you with estimated yardage needed for your upholstery project(s). Please keep in mind:
  • If you are purchasing a fabric without a pattern, always order slightly more than you think you may need as we can not guarantee the dye-lot of a future purchase should you need more.
  • Our yardage calculator chart assumes a plain fabric where a pattern does not need to be matched. For patterns that you wish to match, we recommend ordering an additional 15%.
• Orders are usually shipped within 1 business day but may take up to 5 business days on occasion.
• For purchases less than 5 yards, ground shipping is subject to carrier calculated charges.
• For purchases shipping to Alaska, Hawaii, Puerto Rico, and Canada shipping will be charged on a per order basis. Please e-mail or call Customer Service and we will gladly provide you with the shipping charge and time needed in transit prior to placing your order.
• If you are interested in receiving your order quicker please contact us for shipping quotes.
• For commercial projects, please review and ensure all your specification and documentation requirements are met for your selected fabric prior to purchase. We are only able to refund unused fabric in its original condition. Restocking fees may apply.
• We inspect our fabric and vinyl but it is important that you do the same because no claims will be allowed after merchandise has been cut.
• If fabric is sent directly to a third party such as an upholstery shop or a designer, please ask for visual confirmation of the pattern or see it in person before use. No return claims can be honored for cut material.
• Our minimum order is 1 yard. After 1 yard, we sell in 1/4 yard increments.
• We accept all major credit cards, debit cards, and money order/cashier check. We also accept personal checks with a 10 day delay in shipping.
• Credit card and debit card purchases will be charged immediately when your order is placed.
• If an order is lost we will handle all the necessary paperwork. We insure all of our shipments and will reship your merchandise at no charge to you.
• If an order is damaged in transit we will contact UPS and reship your damaged merchandise at no charge to you. Please keep all shipping material for UPS to pick up or inspect at a specified date. Please notify us immediately upon receipt of damaged merchandise.
• We check and double check orders before they ship; however, if you receive the wrong merchandise, please email or call our customer service immediately. We will ship your order immediately and issue a pick up for the incorrect one at our expense.
• Once your order has shipped, you will be sent a tracking number via e-mail. If you would like to track your order, simply click on that tracking number.
• If you have placed an order and would like to change or cancel it, call or email Customer Service immediately to determine if your order has shipped. Please provide us with your first name, last name and email address. Once your order has shipped which is within 1 business day of placing your order, it is not possible to cancel it. However, you may return your merchandise for any reason within 30 days of the shipment date - in which case a refund will be processed for your original purchase price less a 15% restocking fee once we receive the merchandise back in its original, uncut condition. Original shipping charges will not be refunded and return shipping charges are your responsibility.
• Your email address will be added to our mailing list automatically so you may receive special offers and free sample promotions. You will be able to opt out of the list any time.
• KOVI fabrics reserves the right to change any of the terms stated above at any time without prior notice.